Terms of Sale

Version 3. Effective date: 22 October 2026.

1. Who we are

ePOH Jamaica Limited (“ePOH”, “we”, “us”), address 20 Castle Drive, Stony Hill, St. Andrew, Jamaica. Contact: admin@epohjm.com or 1-876-336-ePOH (3764).

2. About these terms

These terms apply when you buy products from our online shop and form the contract between you and ePOH for your order. Services are also covered by section 12 and by any written proposal we give you. By placing an order you agree to these terms. Our contract with you is made electronically, and we may send you notices and confirmations by email or through the website.

Your legal rights as a consumer are not affected. Nothing in these terms removes or limits any right you have under the Consumer Protection Act or any other law that cannot be excluded by agreement.

3. Prices

All prices are in Jamaican dollars (JMD). The price shown for an item is the price you pay for that item. Delivery is shown separately and is added before you pay, so you always see the total before you confirm your order.

4. Delivery charges and other charges

The shipping charge for items that ship to Jamaica is in addition to the delivery charge above and is charged once per order, however many such items the order contains. Every charge that applies to your order is shown before you pay. We do not add charges after you have paid.

5. Availability and our shop listings

Each item is shown as either in Jamaica or ships to Jamaica, with an estimated time for items that ship. Estimates are not guarantees. Product images and descriptions are for guidance; the manufacturer’s specification applies.

6. How an order is confirmed

Placing an order is an offer to buy. We confirm your order once we have verified availability and price, and we will tell you by email. A payment received or an order acknowledgement message does not by itself mean the order is confirmed. The contract is formed when we send our confirmation.

7. If a price or availability has changed

If, when we verify your order, the price or availability differs from what was shown, we will contact you before dispatch. You may accept the corrected price or availability, or cancel the order. If you cancel, or if we cannot supply the item, we refund what you paid in full, including delivery, to the original payment method. See Returns and refunds.

8. Payment

Payment is made online by secure card payment through our payment provider. We do not see or store your full card number. Where a card processing fee applies, it is shown as a separate line at checkout before you pay, and you can see the total before you confirm. If we cancel your order or cannot supply it, the card processing fee is refunded with the rest of your payment.

9. Delivery

We deliver within Jamaica. Delivery times are estimates. Please check the parcel on delivery and tell us within 48 hours of delivery, with photos, of any visible damage or missing item. Risk in the goods passes to you on delivery, and ownership passes when we have received full payment.

10. Cancelling and returning

Our Returns and refunds page explains faulty goods, change of mind, return steps and refund timing, and forms part of these terms.

11. Warranty

Products come with the manufacturer’s warranty, and we will issue you a warranty document or confirmation with your order. Warranty length for each product is told to you at the time of purchase. Warranty claims are made through us: raise a ticket or email admin@epohjm.com.

12. Services

Services, including ePOHASSIST plans and hosting, are provided as described on the relevant page, in a written proposal, and under our Service Agreement, which you accept before the service begins. Professional services and IT consultation are charged at J$10,500 per hour. Refunds for services are explained in Returns and refunds.

13. Brand names

Brand and product names belong to their owners. We are an independent seller. Showing a brand name does not mean we are owned by, or officially connected with, that brand unless we say so.

14. Our responsibility to you

We will supply products and services with reasonable care and skill and as described. We are responsible for loss or damage that is a foreseeable result of our breach of these terms or of the law. We do not limit liability for death or personal injury caused by negligence, for fraud, or for anything the law does not allow us to limit. Where you are buying for your business and not as a consumer, our total liability for any one order is limited to the amount you paid for that order, and we are not liable for loss of profit, loss of data or indirect loss.

15. Governing law and complaints

These terms are governed by the laws of Jamaica, and the courts of Jamaica have jurisdiction. Please contact us first at admin@epohjm.com if you have a complaint, and we will work to resolve it. Consumers may also approach the Consumer Affairs Commission.

16. Changes and contact

We may update these terms; the version in force when you order applies to your order. Questions? Contact us.